Last Updated: 30 September 2026
The Loan Store (“The Loan Store”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, submit a loan enquiry, contact us, use our services, or otherwise interact with us.By using our website or submitting your information through our forms, you acknowledge that you have read and understood this Privacy Policy.
1. About The Loan Store
The Loan Store provides loan assistance and financial facilitation services, including assistance relating to:
Personal Loans
Business Loans
Home Loans
Loan Against Property (LAP)
Overdraft (OD) facilities
Drop-Line Overdraft (DOD)
facilitiesOther loan and credit products offered by banks and financial institutionsThe Loan Store is a loan assistance/DSA service and does not itself guarantee loan approval or sanction. Final approval, interest rates, loan amount, tenure and other terms are determined by the relevant bank, NBFC or financial institution based on its own eligibility criteria and underwriting process.
2. Information We Collect
Depending on the service you request, we may collect the following information:
A. Personal Information
Full name
Mobile number
Email address
Residential address
City
and stateDate of birth or ageGender, where required for a particular application.
B. Financial and Loan InformationTo understand your loan requirements and assess potential eligibility, we may collect:
Loan amount required
Purpose of the loan
Monthly income
Employment/business details
Employer or business information
Existing loan and
EMI detailsExisting financial obligationsCredit/CIBIL score, where voluntarily provided or lawfully obtainedProperty-related information for secured loansBanking and financial information required for processing a loan application
C. DocumentsWhere necessary for loan processing, we or the relevant lending institution may request documents such as:
PAN
Aadhaar or other officially valid identity documents
Address proof
Salary slips
Bank statements
Income-tax returns
GST documents
Business proof
Property documents
Existing loan statements
Photographs
Other documents required by the relevant lenderYou should provide only genuine and accurate documents. We do not ask you to provide passwords, OTPs, ATM PINs, UPI PINs or internet banking credentials.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Website interaction
informationDate and time of visitsReferring website or campaignCookies and similar technologiesThis information may be used to operate, secure, analyse and improve our website and marketing campaigns.
4. How We Use Your Information
We may use your information for the following purposes:
To respond to your loan enquiry.
To understand your financial requirements.
To identify potentially suitable loan products or lending institutions.
To contact you regarding your enquiry.
To communicate through phone calls, SMS, WhatsApp, email or other permitted communication channels.
To collect documents required for processing your enquiry or application.
To submit or facilitate submission of your information to relevant banks, NBFCs or financial institutions where appropriate and with the necessary authorization.
To coordinate with lenders regarding your loan application.
To provide updates regarding your application.
To improve our services and customer experience.
To analyse website traffic and marketing performance.
To prevent fraud, misuse, unauthorized activity and security incidents.
To comply with applicable legal, regulatory and contractual requirements.
To maintain business, accounting and transaction records.
To send information about relevant products or services where permitted by applicable law and subject to applicable consent requirements.
5. Sharing Your Information With Banks and Financial Institutions
If you request assistance in obtaining a loan, your information may need to be shared with one or more banks, NBFCs, financial institutions, lending partners or their authorized representatives.Such sharing may be necessary to:
Assess your eligibility
Identify suitable loan products
Process your loan application
Conduct verification
Perform credit assessment
Obtain approval or sanction
Complete documentation;
andProcess disbursement.The relevant lender may independently collect additional information from you and may process your information according to its own privacy policy and applicable laws.
6. Service Providers and Third Parties
We may use third-party service providers to support our business operations, including providers of:
Website hosting
CRM and lead-management systems
Cloud storage
AnalyticsAdvertising
and marketingCommunication servicesEmail services
WhatsApp or messaging services
Website securityPayment or other business-support servicesSuch service providers may process personal information on our behalf to the extent necessary to provide their services.We do not intend to sell your personal information as a standalone commercial product.
7. Advertising and Tracking Technologies
We may use advertising and analytics platforms such as Meta, Google and similar service providers to:
Measure advertising performance
Understand how visitors use our website
Improve our advertisements
Measure conversions
Create relevant audiences where permitted
Improve our marketing campaigns.
These technologies may include cookies, pixels, tags, analytics tools and similar technologies.For example, if you arrive at our website after interacting with an advertisement, certain technical or interaction information may be used to measure the effectiveness of that advertisement.You may be able to control certain cookies and advertising preferences through your browser, device or the relevant platform’s settings.
8. Phone, SMS, WhatsApp and Email Communication
When you submit your contact details to The Loan Store, you authorize us to contact you regarding your enquiry and requested services through appropriate communication channels, including:
Phone calls
SMS
WhatsApp
Email
Where applicable, we may also send service-related updates regarding your loan enquiry or application.You may request that we stop promotional communications by contacting us using the details provided in this Privacy Policy.Please note that stopping promotional communications may not prevent us from sending essential service-related communications concerning an active enquiry or application.
9. Consent
Where consent is required under applicable law, we will seek your consent before processing personal information for the relevant purpose.Consent should be freely given, specific, informed and unambiguous where required by applicable law.
Where processing is based on consent, you may request withdrawal of your consent, subject to applicable legal requirements and any consequences of such withdrawal.
Withdrawal of consent may affect our ability to provide certain services or continue processing an existing enquiry where the relevant information is necessary for that service.The Digital Personal Data Protection Act, 2023 provides for withdrawal of consent and requires consent requests to be presented in clear and plain language.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.
However, no method of electronic transmission, storage or internet communication can be guaranteed to be completely secure.Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
11. Your Responsibilities
You are responsible for ensuring that information and documents submitted by you are accurate, complete and genuine.
You should not submit:
False documents
Forged documents
Another person’s personal information without authorization
OTPs
PINs
Passwords;
orInternet banking credentials.
The Loan Store will never require you to share your OTP, ATM PIN, UPI PIN or banking password with us.
12. Your Privacy Rights and Requests
Subject to applicable law, you may contact us regarding:
Information about the personal data we process
Correction or updating of inaccurate information
Withdrawal of consent where consent is the basis of processing
Deletion or erasure requests where applicable
Complaints or concerns regarding the handling of your personal information
andOther rights available to you under applicable data-protection law.
Requests may be subject to verification to protect against unauthorized access to personal information.
The Digital Personal Data Protection framework provides individuals with rights concerning their personal data and requires appropriate mechanisms for exercising applicable rights.
13. Grievance / Privacy Contact
For privacy-related questions, requests or complaints, you may contact:
The Loan StoreEmail: THELOANSTOREOFFICIAL@GMAIL.COM
Phone: 98966-87447
Privacy / Grievance Contact: Nipun Sharma
We will review and respond to privacy-related requests in accordance with applicable law.
14. Acceptance
By using our website or submitting your information through our website, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used and shared for the purposes described above.
If you do not agree with this Privacy Policy, please do not submit personal information through our website.